Background
Starling froze then closed Amir's account after a routine business transfer was flagged as suspicious.
The challenge
Amir depended on the account for freelance income; two invoices were bouncing.
Actions taken
- Immediate SAR and complaint to Starling's financial crime team
- Provided source-of-funds evidence for the flagged transfer
- Negotiated reinstatement without formal FOS escalation
Outcome
Account restored with a full apology and £400 for distress and lost income.