Background
Marcus, a small business owner, had his personal and business accounts closed with 30 days' notice and no explanation. Barclays refused to engage.
The challenge
Without banking, Marcus could not pay suppliers or receive customer payments. He faced business collapse within weeks.
Actions taken
- Obtained emergency alternative banking within 5 days
- Served a SAR revealing the closure was based on a misidentified transaction
- Filed complaint citing FCA Principle 6 (customers' interests)
- Negotiated reinstatement and compensation directly with Barclays legal
Outcome
Both accounts were reinstated with a written apology. Barclays paid £4,000 to cover consequential losses and distress.